Exclusive interview with Mr. Nicolas Peth, the cluster manager of VIE Hotel Bangkok Thailand, V Villas Hua Hin Thailand and Mirihi Island Resort Maldives.
CLUSTER GENERAL MANAGER FOR VIE HOTEL BANGKOK, V VILLAS HUA HIN,
AND THE UPCOMING V VILLAS PHUKET, AND SUPERVISING ON BEHALF OF
THE OWNER OF MIRIHI RESORT IN MALDIVES
MR. NICOLAS PETH
Behind the achievements of every leading hotel stands an excellent manager with the experience and positive perspective that are key to worldwide success and acclaim. Mr. Nicolas Peth has served as general manager for 15 years. He accepted his first position in this role with a Relais and Chateaux member property in the UK in 2004, which he held for five years. This was followed by four years as general manager in Vietnam at the highly awarded beach resort, Evason Ana Mandara, in Nha Trang. Moving to Thailand, Nicolas took on the role of general manager at the stylish Hotel Muse, in the MGallery collection, at its opening in 2012 before joining the cluster group of VIE Hotel Bangkok, V Villas Hua Hin and Mirihi Island Resort last year.
According to Nicolas, the three most important elements that push the hotel business forward involve “Totally engaging the customer by offering something special that they can’t receive anywhere else. Next to this, a great location and emphasis on a superb level of service are essential factors. Our job is to make them all come together in a memorable experience for every guest during every stay.”
“I am responsible for three properties, VIE Hotel Bangkok and V Villas Hua Hin in Thailand and Mirihi Island Resort in Maldives. With each of them we focus on the excellence of the property and the five-star service it can provide. Promptly acclimatizing to the fast pace of change in today’s consumer is necessary to survive in the competitive world of luxury hotels, and social media has become a significant tool in the business. Facebook, Line, Instagram and other online platforms all increase the properties’ visibility and our responsiveness to our customers.”
“IS BEING ABLE TO MAKE THE RIGHT DECISION AT THE RIGHT TIME AND APPLYING THE PROPER STRATEGIES TO EACH TOURIST SEASON AS IT COMES.”
“We are continually looking for ways to provide a new and remarkable experience to our first-time arrivals and then to turn them into repeat customers with high-quality amenities and our well known personalized service. The challenge,” Nicolas adds, “is being able to make the right decision at the right time and applying the proper strategies to each tourist season as it comes.” Accomplishing all of this, Nicolas strongly believes, is only possible when a general manager looks after his team with sincere care for their professional development and satisfaction. “Happy staff serve the guests a perfect welcome.”