Novotel Living Bangkok Sukhumvit Legacy’s Guiding Force: GM Richard Grandis Shares His Vision
At the forefront of Novotel Living Bangkok Sukhumvit Legacy General Manager brings a visionary, human-centered approach to extended-stay hospitality. Drawing inspiration from Bangkok’s dynamic fusion of tradition and modernity, his mission is to redefine the concept of “home” within a hotel environment. By integrating contemporary design, residential comfort, and the hallmark warmth of Thai hospitality, Novotel Living Bangkok Sukhumvit Legacy offers an inviting space where guests feel genuinely welcomed and effortlessly connected.
Building a Hotel with Heart
According to General Manager, the most fulfilling aspect of his role is the opportunity to shape a new product from the ground up, one deeply rooted in culture and community. He emphasizes visibility and approachability, frequently engaging with both guests and staff to foster a collaborative atmosphere. This leadership style encourages team members to take initiative and personalize service delivery, ultimately creating a cohesive and authentic “home away from home.” As he notes, “Genuine warmth is more difficult to teach than technical skills but when it comes naturally, it’s unmistakable.”
Why Extended-Stay Travel is Booming in Bangkok
With the evolving nature of travel and work, General Manager recognizes the rapid rise of extended-stay accommodations, particularly in cosmopolitan hubs like Bangkok, which attract a blend of corporate and leisure travelers. The key challenge, he explains, lies in delivering both flexibility and emotional resonance while maintaining consistent service standards. Novotel Living is uniquely positioned to address this demand, providing a balance of residential-style comfort, adaptability, and heartfelt service aligned with modern traveler expectations.
What Makes Thai Hospitality So Special
When asked what differentiates Bangkok on the global hospitality stage, the General Manager highlights the city’s unparalleled combination of vibrancy and sincerity. “Hospitality here is a lived experience—you encounter it in daily interactions, from the motorbike taxi to the hotel concierge,” he reflects. This innate spirit of generosity, he believes, is what elevates the guest journey and defines the essence of Thai hospitality. It is this intangible, heartfelt quality that transforms a stay into a lasting memory.
At Novotel Living Bangkok Sukhumvit Legacy, Richard and his team aren’t just hosting guests, they’re welcoming them into a space that feels like home, with a little extra Thai magic along the way.